Please use this identifier to cite or link to this item: http://digilib.umpalopo.ac.id:8080/jspui/handle/123456789/649
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dc.contributor.authorJunaidi-
dc.date.accessioned2022-12-11T12:15:14Z-
dc.date.available2022-12-11T12:15:14Z-
dc.date.issued2022-12-10-
dc.identifier.issn2623-2480-
dc.identifier.urihttp://digilib.umpalopo.ac.id:8080/jspui/handle/123456789/649-
dc.description.abstractThis study aims to determine the effect of service quality, customer satisfaction, and commitment on customer loyalty at Bank BRI. This research method uses quantitative methods with a population of customers who save at the BRI Persero Palopo branch of the bank. The sample used is 320 respondents, and the data is measured using a numerical scale (numbers). After the analysis, the results obtained showed that service quality has a positive effect on commitment, customer satisfaction has a positive effect on commitment, and commitment has a positive effect on loyalty.en_US
dc.language.isoenen_US
dc.publisherUniversitas Putra Bangsaen_US
dc.subjectService Qualityen_US
dc.subjectCustomer Satisfactionen_US
dc.subjectCommitmenten_US
dc.subjectCustomer Loyaltyen_US
dc.titleInfluence of Service Quality, Customer Satisfaction and Commitment to Customer Loyalty among Banking Consumeren_US
dc.typeArticleen_US
Appears in Collections:Prodi Akuntansi - S1

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